As news spread of his death late last year, Nelson Mandela, the revered anti-apartheid revolutionary, politician and human rights activist, was unequivocally heralded as a moral leader and a testament to the power of perseverance.
While taking inspiration from his extraordinary story, I found many examples of emotionally-intelligent entrepreneurial evangelism. Mandela's tumultuous rise from lawyer to revolutionary to detainee to President and global leader is a remarkable success story, one with many lessons for aspiring entrepreneurs:
Mandela spent 27 years locked up as a political prisoner, an experience that tested his resolve to the extreme. When on his release from prison he became the first black President of South Africa- the ultimate turn-around in fortune.
The characteristics of stubbornness and determination go a long way in the context of high growth business. An unwavering belief in your ventures, and an ability to fearlessly overcome obstacles, will also give you the mental advantage. If you enter into business with thick-skinned resolve, you may have a "soft skill" competitive edge over others.
In 1988, Mandela and the African National Congress were officially considered a terrorist organisation by the US government. At his funeral last month, Obama heralded the former South African President as a “giant of history” and the last great leader of the 20th century (quite a turn-a-round from the US government’s original stance). In fact, Mandela was not taken off the US terrorist list until 2008, 15 years after earning the Nobel Peace Prize in 1993.
In the competitive entrepreneurial world, it is vital to make a good impression. Setting forward a professional and business-like demeanor is a necessary skill, but be mindful of excess. An overly-guarded, impenetrable wall of business-etiquette laden behavior can appear insincere. Try to relax every now and again and allow people to get to know the person as well as the businessman. We are all at our best when we are at ease. After all, business- like politics, is about building personal bonds and leveraging those to build teams and alliances to get things done.
When it was announced that he would become president, Mandela invited his imprisoner to his inauguration. He also invited white opposition parties into the government. He knew that in order to achieve full democracy, all parties must be represented, putting the good of the country in front of any personal slights.
Although it is necessary to gain the respect of work colleagues, the entrepreneur should never strive to be feared. You must have the ability to be stern in careful moderation. However, never be austere to the point of aloofness as doing so would be poor man-management. Maintaining an air of frivolity, humour, and open-mindedness creates an environment where your staff and your competition can approach you to brainstorm tactics and ideas. Great ideas, after all, don't always flow top down.
A healthy debate on a topic where your belief system is challenged will ultimately make you more self-analytical. Opposing views challenge us to find deeper meaning behind our own logic. Surrounding yourself with staff who challenge your business style and methodology will lead to personal growth, and will result in a more dynamic business.
When Mandela was released from prison in 1990, he was driven to Cape Town City Hall where he announced his ambition to win an equal vote for the black population. He then toured Africa spreading his message for a year after his release before he was elected President in the first fully-democratic election in 1994.
Success is about constantly striving for more then you already have: this is a philosophy at the core of any successful business. When starting a SME, it is important that the venture is constantly progressing, growing and evolving. Once a monumental goal is reached, one must instantly set another.
I'd like to leave you with one of my favourite Mandela quotes, one that encapsulates "leadership" in its truest form. This is one you can mull over and apply to your own life:
The magic in mentoring happens behind closed doors. The mentor and mentee relationship is a deeply ‘private’ one, where in a discreet one-to-one session, master shares pearls of wisdom with his or her pupil. Personal stories are shared, picked apart, and put back together again. This ritual allows the pupil to extract the fleeting ‘secrets of success’ that are so hard to capture on one’s own. While the actual process of mentoring is shrouded in privacy, the energy created from these special relationships has tangible ‘public’ benefit.
My father often talks about an imaginary film reel. It is the private film of his day, only to be watched at bedtime, for his eyes only. He describes a projector that casts a cinema size screening of his entire day on the wall, showcasing his every action from the moment his eyes open, till his final yawn.